Friday 19 April 2013
Q1: ‘Artifacts
play a key role in establishing first impressions at workplace’. Discuss.
(5)
Q2: Identify
the basic elements of the communication process by reading the following
situation and considering the questions. (5)
The time is Friday afternoon. This
interaction takes place in Ali’s office. Ali is a manager of an office that
processes orders for a computer firm. The people in Ali’s office are present
for a weekly wrap-up of the activities and planning for next week’s
needs—Nadeem, who is responsible for keeping the office on its schedule; Zaid,
who is responsible for the computers and technology in the office; Farhan, who
communicates regularly with the sales people who turn in the orders.
Answer each question below.
Who is the sender?
Who is the receiver?
What is the message?
What medium was used to convey the message?
What was the feedback?
Q3. Identify the most appropriate option for each
description regarding effective communication. (5)
1. Its purpose is to know what the speaker wants to say or to learn from
the speaker. It is an act of cooperation in the sense that it takes advantage
of others’ knowledge and experience. Therefore, devoting time to this aspect is
in our self-interest.
A. Speak more, do not listen
B. Focus on the speaker
C. Speak less, listen more
D. Listen
for what is left unsaid
2. Effective listeners do not pay attention only to what is being said,
but also notice how it is said. They observe the feelings, attitudes and
emotional reactions of the speaker.
A. Focus on the speaker
B. Observe body language
C. Listen for what is left unsaid
D. Empathize
with the speaker
3. Good listeners do not allow themselves to be overly awed by the
speaker’s status, fame, charm or other physical or personal attributes. They
perceive the person detached from his personal attributes. Effective
communicators are not conditioned by their self-realized impressions and
prejudices, but are able to focus on the content of what is being said.
A. Listen for what is left unsaid
B. Separate the ideas from the speaker
C. Empathize with the speaker
D. Prefer your own perception of the speaker
4. Listeners should
allow the speaker to conclude his or her point. Only then should they try to
interpret and respond to it. Such generalizations may not represent what the
speaker intended to communicate.
A. Respect the speaker as a person
B. Do not jump to hasty conclusions
C. Listen for what is left unsaid
D. Focus
on the speaker
5. Effective listeners keep in mind the speaker’s point of view by
focusing on the big picture, background constraints/limitations, and special
needs and the emotional state of the speaker. Do not allow the speaker to feel
hurt, ignored or insulted.
A. Respect the speaker as a person
B. Do not be a sponge
C. Empathize with the speaker
D.
Avoid becoming
emotional
